Here are three ways to stay competitive in shopping mall property management:
- Technological Innovation And Advances
- Maintaining Network And Telecom Installation Systems With Reliable On-Site Technician Service.
- Ensuring Safety And Security
Technological Innovation And Advances
Due to the economic decline, emergence of online commerce, and increased reliability on technology, the shopping mall industry has faced a decline in shoppers and increase in vacancy rates over the past decade. Shopping mall property managers know it is vital to change their approach--it's not just about customers buying products, but also staying connected and informed through technology while they shop.
Your team needs to step inside the shoes of consumers to understand their wants and needs. People are glued to their smartphones and you need to be sure you provide free, high bandwidth WiFi and mobile applications to engage consumers, including social media integrations and shopper tools. You need to think more like retailers or even partner with them to create an innovative experience.
Maintaining Network And Telecom Installation Systems With Reliable On-Site Technician Service.
Since your business relies heavily on technology, you need to be sure should any issues arise, you have on-site technicians you can rely on 24/7 to install equipment, wiring and cabling efficiently and effectively.
If you do not and your technology services are affected, your consumers will not see your mall as THE place to go and opt for other options down the street with better customer experiences.
3) Ensuring Safety And Security.
A huge part of the shopper experience is safety. An excellent CCTV and security system network throughout the property is critical. If any piece of the security and surveillance system malfunctions, you need reliable on-site technician service as soon as possible. You do not want to be operating with any blind spots.
Here are some tips for hiring the best on-site tech support for your property:
You NEED a business that has installation and on-site technician support 24/7, 365 days
of the year INCLUDING weekends and holidays.
Technician on-site within 4 hours = Peace of mind in an emergency.
No extra charge for weekends, big game days, and holidays = Reliability and convenience
anytime, anywhere with lower budget spending.
No charge for travel = Reduction in travel expenses.
No hidden fees = You know what you are getting, no surprises.
No service contracts or retainers required = No headaches, no extra paperwork or upfront
costs. You pay only when you need their service.
Do your research online and ask for customer referrals. You want to know the background of the company you are considering, who they already work with and if they can provide customer referrals. You also want to be sure they are very experienced, performing 100s of these types of jobs each year. You certainly would not want a doctor performing surgery on you if they only did it once or twice before, the same goes for your property. You want the best technical experts installing and upgrading your propertys' telecom and network equipment. Your livelihood depends on it!
“He who is best prepared can best serve his moment of inspiration.”
If you have any questions regarding IT services for your property or business, do not hesitate to contact us at Tech Service Today.
If you are a real estate/property management IT executive and planning an IT rollout project in the near future, join us for an informative webinar this Tuesday, April 26, 2016.
